Earlier this week, Office Communications Server 2007 Quality of Experience Monitoring Server (QMS for short) released to manufacturing. As we were conceiving Office Communications Server 2007, we were looking at ways to give IT manager an improved and simplified management experience. I knew that we didn’t want to use the quality management methods favored by many of the vendors which required administrators to put sniffers in the network and that we had some great technology in our endpoints which would tell you everything you need to know about the quality of every call and conference. Unlike traditional approaches to voice quality which start and end at the quality of the network, QMS represents a whole new way of thinking about voice quality.  The QMS is a pure software-based solution that monitors voice quality using all the information collected by the endpoints, MOS (mean opinion score), loss, jitter, delay, device quality and over a dozen other parameters that are used to determine quality. All this great data allows administrators to not only monitor the quality of the calls but also gives them the ability to slice and dice call data to diagnose issues at their source.  QMS works with the other tools IT already knows and uses like Access, Excel or SQL for reporting and slicing and dicing data, and System Center Operations Manager for alerting and monitoring.

Customers can download the QMS free of charge starting today, here.

- Warren Barkley

   Principle Program Manager, OCS