1) Search; 2) Ask; 3) Contact Microsoft from the revised Office Communications Server and Client Troubleshooting and Support page.

You know it; we know it: Stuff happens. There are times when an unforeseen confluence of circumstances causes problems in your deployment (which only an hour ago was running perfectly): Interaction with some piece of new hardware or software, the need for some atypical set of system configurations, some update in settings that seems likes it should just work, or some set of recent network or other events--not to mention, some very "creative" end user behaviors.

When stuff happens, you want answers. We want to help. The revised Office Communications Server and Client Troubleshooting and Support page design is streamlined to make the process of finding an answer faster and easier:

1) Search to find out quickly whether your issue, event, or error message has been addressed in a KB article or other documentation.

2) Ask community experts (both inside and outside of Microsoft) who may have experienced similar issues or can provide insight.

3) Contact Microsoft Support if you still cannot get the answer you need.

Adam Dudsic

Site Manager