Today, at VoiceCon 2008, we announced a global strategic alliance with Aspect Software to bring unified communications and software-powered voice to the contact center.  Under terms of the multi-year, global alliance, Aspect will integrate its .NET-based Read More

The first thing I do when I’m talking to customers is tell them about the Helper button on the Normalization rule creation screen as shown below: It takes you here:  http://office.microsoft.com/en-us/help/HP102218261033.aspx There are enough Read More

 (Moving this post to the OCS Blog from the old Blog site) We frequently talk about the communications industry being at a crossroads, and when I look at the lineup of keynote speakers at next week’s VoiceCon 2007 – all software companies – it’s Read More